Returns & Warranty
Our promise on quality, and what to do if something is not right.
Our warranty
All Zenvic furniture carries a structural warranty on frames and joinery, with separate coverage on mechanisms and recliner hardware. The full warranty terms for your order are shared with your invoice.
What the warranty does not cover
- Normal wear and tear, scratches or marks from everyday use.
- Damage from misuse, accidents, water, heat or direct sunlight.
- Furniture that has been moved, altered or repaired by someone other than Zenvic.
If something is not right on delivery
Check your furniture when it arrives. If anything is damaged, faulty or different from your order, tell our team as soon as possible with a photo, and we will repair or replace it.
Made-to-order furniture
Custom pieces are made specially for you to the size, finish and design you approve, so they cannot be returned or exchanged simply because of a change of mind. That is why we share a design and a written quotation for your approval before production starts.
How to make a claim
WhatsApp or call us on +92 314 7650180, or email info@zenvicfurnitures.com, with your order number, a short description and photos. Our team will reply and arrange an inspection or repair.